Shenzhen HB Electronic Co., LTD
privacy policy
Effective and update date: April 12,2023
As the operator of "HBE Charging", Shenzhen HB Electronic Co., LTD. and its affiliated parties ("hereinafter referred to as" us ") are well aware of the importance of personal information to you. We will protect your personal information and privacy security in accordance with the provisions of laws and regulations. We develop this Privacy Policy and specifically note that you want to read and understand this Privacy Policy carefully before using your HBE Charging or your official website and related services to make appropriate choices.
Please read and understand this Privacy Policy carefully before using our products (or service).
Application information: HBE Charging
Developer information: Shenzhen HB Electronic Co., LTD
1. How do we collect and use your personal information
Personal information refers to various information recorded in electronic or other means that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information.
We may collect the necessary information about you through the APP, and collect the information that you voluntarily provided when using the service, and automatically generated by using the function or receiving the service as follows:
1.1 To help you become our member
You first need to register an HBE Charging account to become a HBE Charging user. When you register, you need to provide us at least with the registered mobile phone number, password and nickname that you are ready to use. We will verify your identity by sending SMS verification code. After successful registration, you can modify and supplement your nickname, avatar, password and relevant information of your car model, which belongs to your "account information".
1.2 Provide you with products / services
1.2.1 Personal information that you have provided to us
(1) Payment recharge: When you pay for an order on the HBE Charging, you can choose the payment services provided by the third-party payment institutions, bank cards and credit cards. The payment function itself does not collect your personal information, but we need to share your HBE Charging order information and reconciliation information with these payment institutions to confirm your payment instructions and complete the payment.
(2) Customer service: When you get in touch with our customer service, our system may record the communication records between you and customer service and use your account information for identity verification; when you need us to provide customer service related to your order, we may query your relevant order information to give you appropriate help and processing; when you need customer service to modify the relevant information, you may also need to provide other information outside the above information to complete the modification.
1.2.2 Personal information that we may collect during your use of the service
In order to meet the basic requirements of laws and regulations and service provision, and ensure the security of your account and system operation, we will collect relevant information generated during the use of our services, including:
(1) log information: when you use the products / services we provide, we will automatically collect the details of your use of our services, and save as a network log, including but not limited to your IP address, browser type, language used, version of the operating system, the date and time of access, and you request web records and other information.
(2) Location information: In order to facilitate your discovery of the surrounding charging stations, we will provide services for you based on your geographical location. When you turn on the device location function and use our location service, we may collect and use your location information to achieve our purpose of checking the surrounding charging stations for you. We will use relevant technologies to locate your actual location, including IP address, GPS latitude and longitude positioning, etc. Please note that most mobile devices allow you to close the location service, specific methods suggest that you refer to or contact your mobile device service providers or manufacturers, once you through the system authorization to close the location function, stop our collection of your location information, you may not be able to use our
services based on the location for you, or unable to achieve the desired effect of related services.
(3) Equipment information: We may receive and record the specific authority in the software installation and use of the relevant equipment information you use in the process of accepting our service, such as equipment model, unique equipment identifier, operating system, resolution, telecom operators and other software and hardware information, etc.
For information collected from various devices you log in using the same HBE Charging account, we may associate them so that we can provide you a consistent service on these devices.
1.2.3 HBE Charging Collect personal information and express the list
| Business scenario |
Collect the purpose |
Collection method |
personal information |
|
position
information
|
Used for home page site search,
display,
recommendation,
navigation to add upload site location
|
Access Possible Location
Visit the exact location
|
city |
|
Upload the video / picture
|
Add site pictures
Upload comments and questions and feedback pictures
Pictures and videos can be uploaded through the APP
|
Read the user album
Call the camera
video recording
|
Choose
pictures
video
recording
|
| register and login |
Create accounts,
improve personal information and charging services
|
User input |
cell-phone number |
| Software list information |
Whether users can call the map APP when sharing or navigation |
Share or navigation operations |
not have |
1.3 Provide security guarantee for you
To improve the security of your using the services we offer, More accurately prevent phishing site fraud and Trojan viruses, We may use or integrate your personal information and our affiliated parties and partners authorized or shared by you, According to your use habits and common software information to comprehensively judge your account number and transaction risks, Including identity verification, prevention, discovery, investigation of possible fraud, network viruses, cyber attacks and other security risks, and violations of our or related party agreements, policies or rules, To protect the legitimate rights and interests of you, other users, us or our related parties, And record some links that we consider risky ("URL").
1.4 other uses
Your consent when we use the information for other purposes not specified in this policy or for the information collected for a specific purpose for other purposes.
1.5 Please know that you are not required to collect and use personal information in the following circumstances:
(1) Related to national security and national defense security;
(2) Related to public safety, public health and major public interests;
(3) Related to crime investigation, prosecution, trial and execution of judgment;
(4)To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain my consent;
(5) The collected personal information is disclosed to the public by the personal information subject by itself;
(6) Your personal information is collected from the legally publicly disclosed information, such as the legal news reports, government information disclosure and other channels;
(7) It is necessary to sign the contract according to your requirements;
(8) It is necessary to maintain the safe and stable operation of the provided products and / or services, such as the discovery and disposal of faults of the products and / or services;
(9) Those necessary for legal news reporting;
(10) When it is necessary for an academic research institution to carry out statistics or academic research institute based on the public interest and provide the results of academic research or description, identifying the personal information contained in the results;
(11) Other circumstances as stipulated by laws and regulations.
Please note that data that cannot connect directly with any particular individual is not personal information. If we combine data that cannot be connected with any particular individual with other information to identify the personal identity of a natural person, or use it in conjunction with personal information, such information will be considered during the combined use as personal information.
2. How do we use Cookie and similar technologies
2.1 Use of Cookies
(1) to achieve your personalized online experience, so that you can get more easy access experience. We send one or more small data files called Cookies on your computer or mobile device, and the Cookies assigned to you is unique and that can only be read by the Web server that publishes the Cookies to your domain. We send you Cookies to simplify your repeated login steps, store your preferences, help you determine your login status and account or data security.
(2) We will not use the Cookies for any purpose other than the purposes stated in this Privacy Policy. You can manage or delete Cookies based on your preferences. You can clear all Cookies saved on the computer, most web browsers will automatically accept Cookies, but you can usually modify the browser settings to reject Cookies; also, you can clear all Cookies saved in the software. But if you do, you may need to personally change the user settings every time you visit the HBE Charging site, and the information you have previously recorded will be deleted, and may have an impact on the security of the services you use.
3. How do we share, transfer, and publicly disclose your personal information
3.1 Sharing
We will not share your personal information with any other company, organization or individual, except where:
(1)Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
(2)We may share your personal information externally in accordance with the provisions of laws and regulations, or according to the mandatory requirements of the competent government authorities.
(3)Sharing with our affiliates: Your personal information may be shared with our affiliates. We will only share the necessary personal information and are subject to the purpose stated in this Privacy Policy. If the associate wants to change the purpose of the personal information, it will seek your authorization again.
(4)Sharing with Partners: Certain of our services will be provided by authorized partners only for the purpose of the purposes stated in this Privacy Policy. We may share some of your personal information with our partners to provide a better customer service and user experience. In this case, these companies must comply with our data privacy and security requirements. We will only share your personal information for legitimate, legitimate, necessary, specific and specific purposes, and will only share the personal information necessary to provide the services.
For companies, organizations and individuals with whom we share our personal information, we sign strict confidentiality agreements to process their personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.
3.2 Transfer
We will not transfer your personal information to any company, organization or individual, except where:
(1)Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
(2)In the case of merger, acquisition or bankruptcy liquidation, or the transfer of personal information, we will require new companies and organizations holding your personal information to continue to be subject to this privacy policy, otherwise we will require the company and organization to ask you for authorization again.
3.3 Public disclosure
We will publicly disclose your personal information only if:
(1) After obtaining your explicit consent;
(2) Law-based disclosure: In the event of law, legal procedures, litigation or mandatory requirements by competent government authorities, we may publicly disclose your personal information.
4. How do we protect your personal information
4.1 We have used security precautions that meet industry standards to protect your personal information against unauthorized access, public disclosure, use, modification, damage or loss of the data. We will take all reasonable and feasible measures to protect your personal information. For example, we use encryption to ensure confidentiality of data, we use trusted protection mechanisms to prevent malicious attacks, we deploy access control mechanisms to ensure that only authorized people have access to personal information, and we conduct security and privacy training courses to enhance employee awareness of the importance of protecting personal information.
4.2 We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only keep your personal information for the period required to meet the cost policy objectives, unless the retention period is extended or permitted by law.
4.3 The Internet is not an absolutely secure environment, and E-mail, instant messaging, and communication with our users are not encrypted. We strongly recommend that you do not send personal information in this way. Please use complex passwords to help us keep your account safe.
4.4 The Internet environment is not 100 percent secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction, resulting in your legitimate rights and interests, we will bear the corresponding legal responsibility.
4.5 After the unfortunate occurrence of a personal information security event, we will, in accordance with the requirements of laws and regulations, timely inform you: the basic situation and possible impact of the security event, the disposal measures we have taken or will take, suggestions that you can independently prevent and reduce risks, and remedial measures for you, etc. We will timely inform you of the relevant information of the event by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement.
At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
5. How do you manage your personal information
HBE Charging We attach great importance to your attention to your personal information, and do our best to protect your right to access, correct, delete and withdraw consent to your personal information, so that you have full ability to protect your privacy and security. Your rights include:
5.1 Access to and correct your personal information
Unless provided by laws and regulations, you have the right to access and correct your personal information at any time, including:
(1) Your account information: You can view and manage all the personal information you submit to the HBE Charging at the HBE Charging Personal Center.
(2) Your order information: you can view your historical order information at the HBE Charging Personal Center.
(3) Please feel free to contact us for any other personal information generated during your use of our products and / or services. We will respond to your request in the manner and duration specified in this Privacy Policy.
5.2 Delete your personal information
You may request us to delete your personal information in the following situations:
(1) If we handle personal information against laws and regulations;
(2) If we collect and use your personal information without obtaining your consent;
(3) If we violate our agreement by handling our personal information;
(4) If we terminate the services and operations.
If we decide to respond to your deletion request, we will also notify the entities that obtain your personal information from us to promptly delete it, unless otherwise provided by laws and regulations, or those entities receive your independent authorization. When you delete the information from our service, we may not immediately delete the corresponding information from the backup system, but will delete the information during the backup updates.
5.3 Change the scope of your authorization or withdraw your authorization
You can change the scope to which you authorize us to continue collecting personal information or withdraw your authorization by deleting information, shutting down device functions, or making privacy Settings in the HBE Charging website or software. You can also withdraw our full authorization to continue to collect your personal information by canceling your account.
Please understand that each business function needs some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of your consent or authorization, and we will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.
5.4 Cancel the account
You can ask us to cancel your account. After you cancel your account, we will stop providing you with products and / or services, and we will delete your personal information, unless otherwise stipulated by laws and regulations.
5.5 Responding to your request
If you are unable to access, correct or delete your personal information by the above means, or if you need to access, correct or delete other personal information generated when you use our products and / or services, or if you believe that HBE Charging has any violation of laws and regulations or agreements on the collection or use of your personal information, you may contact us in the manner below this Agreement. To ensure safe, we may need to provide a written request or otherwise prove your identity, and we will reply to your request within 30 days of receiving your feedback and verifying your identity. For your reasonable request, we do not charge in principle, but for repeated requests beyond the reasonable limit, we will charge a certain cost according to the situation. We may reject requests that repeat unreasonably, require excessive technical means (e. g., requiring new systems or fundamentally changing existing practices), pose risks to the legitimate rights of others, or are very impractical (e. g., involving backup information stored on tape).
We will not be able to respond to your request in the following circumstances:
(1) those related to national security and national defense security;
(2) Those related to public safety, public health and major public interests;
(3) those related to crime investigation, prosecution and trial;
(4) There is sufficient evidence to show that you have subjective malice or abuse of rights;
(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations.
6. Protection of the personal information of the minors
6.1 HBE Charging attaches great importance to the protection of minors' personal information. If you are a minor, obtain prior written consent from your parents or legal guardian before using our products and / or services. HBE Charging Protect the personal information of minors according to the provisions of relevant laws and regulations.
6.2 In the case of collecting personal information of minors with the consent of parents or legal guardians, we will only use or publicly disclose this information if necessary as permitted by law, the explicit consent of parents or guardians or the protection of minors.
6.3 If we find ourselves collecting personal information about minors without the prior consent of our verifiable parents or legal guardians, we will try to delete the relevant data as soon as possible.
7. Notice and Amendment
7.1 In order to provide you with better services and with the development of HBE Charging business, this privacy policy will be updated. However, we will not cut back on your rights under this Privacy Policy without your express consent. We will send an updated version on the HBE Charging website and HBE Charging mobile terminal and announce it through the website or remind you in other appropriate ways of the update. Please also visit HBE Charging to keep abreast of the latest privacy policy.
7.2 For major changes, we will also provide more significant notification (we will explain the specific changes of the privacy policy by including but not limited to email, text message or special prompts on the browsing page).
Material changes referred to in this policy include, but are not limited to:
(1) Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the way of use of personal information;
(2) We have undergone major changes in terms of our ownership structure and organizational structure. Such as business adjustment, the owner change caused by bankruptcy merger and acquisition;
(3) The main objects of personal information sharing, transfer or public disclosure change;
(4) Your rights to participate in the processing of personal information and its exercise mode have changed significantly;
(5) When we are responsible for handling the responsible department, contact information and complaint channels of personal information security;
(6) When the personal information security impact assessment report indicates that there is a high risk.
7.3 We will also archive the old versions of this policy for your review.
8. How to contact us
8.1 If you have any questions, comments or suggestions related to this Privacy Policy or your personal information, please contact us at snciot_developer@163.com.
8.2 Normally, we will reply within 30 days. If you are not satisfied with our reply, especially our personal information processing behavior damages your legitimate rights and interests, you can also complain or report to the regulatory authorities.